Return & Refund Policy
Return & Refund Policy
At Greenrange Furniture Company Inc, we want you to feel confident when choosing furniture for your home. This Return & Refund Policy explains our guidelines for returns, replacements, exchanges, and refund requests.
We are committed to making the return process as simple and transparent as possible while ensuring every customer receives quality service.
1. Return Eligibility
We accept return requests within 30 days after delivery of your order.
To qualify for a return, items must meet the following conditions:
✔ The product remains in its original condition
✔ The item has not been damaged, altered, or improperly used
✔ Original packaging, included accessories, and product materials are retained
✔ Proof of purchase or valid order information is provided
Returns that do not meet these requirements may not be approved.
2. How to Request a Return
To begin a return request, please contact our customer support team:
Email:
support@greenrangefurniture.com
Please include:
- Order number
- Reason for return
- Photos or additional details if there is a product issue
Once your request has been reviewed and approved, we will provide return instructions and any required information.
Please do not send products back before receiving authorization from our team. Unauthorized returns may not be accepted.
3. Damaged, Defective, or Incorrect Items
Please inspect your order carefully after delivery.
If your furniture arrives with:
- Shipping damage
- Manufacturing defects
- Missing components
- Incorrect items
Please contact us as soon as possible so we can review the issue and provide assistance.
To help us resolve your request efficiently, please provide photos of the item and packaging when applicable.
4. Non-Returnable Items
Certain items may not be eligible for return, including:
- Products that have been assembled or used
- Items damaged due to improper installation or handling
- Customized or personalized furniture
- Clearance or final-sale products
- Original shipping and delivery fees
If you are unsure whether your order qualifies for a return, please contact our support team before submitting a request.
5. Exchanges
If you need a replacement or exchange, our team will assist you through the process.
The exchange process generally includes:
- Returning the original product according to our return requirements
- Inspection and approval of the returned item
- Arranging the replacement item when available
Exchange availability may depend on current product inventory.
6. Refund Process
After your returned item has been received and inspected, we will notify you regarding the refund decision.
If approved:
✔ Refunds will be issued to your original payment method
✔ Please allow up to 10 business days for processing
✔ Your bank or payment provider may require additional time before the funds appear in your account
If your refund has been approved but has not appeared after the expected timeframe, please contact us for assistance.
7. Return Shipping Information
Before returning any product, please contact Greenrange Furniture Company Inc to receive the correct return instructions.
Items returned without prior approval may not be processed.
Return Address:
Greenrange Furniture Company Inc
2778 Shelburne Falls Rd
Hinesburg, Vermont, 05461-9781
United States
8. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team:
Greenrange Furniture Company Inc
📍 2778 Shelburne Falls Rd
Hinesburg, Vermont, 05461-9781
United States
☎ (802) 747-8564
We appreciate your trust and are committed to providing quality furniture, dependable service, and a smooth shopping experience from purchase to delivery.